Returns/Refunds Policy

We at JustMed, Inc. (JustMed) value our customers and are committed to customer satisfaction throughout the entire order process.  JustMed has a 30-day money back guarantee provided the products returned remain in like new resale condition and all parts associated with order are present upon return; a 15% restocking fee will be assessed and deducted from refund total to cover shipping & handling costs incurred during processing.  Customer is responsible for shipping costs during refund/return process. 

JustMed is not liable for packages which are damaged, lost or not delivered on time due to our delivery companies (FedEx, UPS, USPS).  On the outbound order (from JustMed to customer) insurance will be applied within the shipping costs when JustMed processes order to cover for such an incident as aforementioned.  JustMed will assist in filing claims and getting replacements when applicable if our chosen shipping companies have not met shipping requirements on the outbound shipping. If a delivery is a home delivery and left at front door due to customer not available for delivery acceptance, JustMed is not responsible for replacement of stolen products or refund of monies accrued for order.  On an inbound return/refund shipment, JustMed advises customer to include in cost of shipping same insurance to cover replacement of product if delivery companies shall damage products or lose shipment.  If product is damaged or lost during return shipping and no insurance was included in shipping fees, no refund will be issued.  JustMed will offer a refund on a pre-approved return only if all parts of original order are in return package. 

Please allow approximately 20 business days for your return to be processed and your credit card to be credited once your return has arrived at our facilities.  This time period allows for JustMed to assess return and determine if refund is applicable and to repackage order for resale.  This time period also allows for our accounts payable to process refund and time it takes for our banking institutions to process refunds. 

Return Instructions

Customer must first review JustMed’s refund policy stated above.  After review of refund policy, customer must then contact JustMed to obtain a Return Authorization number (RA#).  An RA# may be obtained by calling JustMed at the following phone numbers:  503-524-4223, 877-390-1799.  No returns will be accepted without an RA#.  Please include the RA# in the shipping address to assist in determination of an acceptable return.  Please ship returns to the following address:

JustMed, Inc.
RA# (Please call to obtain an RA#)
8152 SW Hall Blvd.
Suite 512
Beaverton, OR  97008

Your purchased item must be in its original packaging with the original packing slip/invoice, manual/warranty info, and accessories.  Our manuals for JustAMP Digital Amplifier (JustAMP) and JusTalk Digital Audio Larynx (JusTalk) both have a labeled photo of all pieces included in the purchase that may assist you in determining if all pieces are present before returning.  If any items are missing or damaged, JustMed will be unable to offer a credit for or replacement of your purchase.  Both JustAMP and JusTalk are products which have a printed circuit board residing in them which is part of their superior technology.  Specific packing instructions are located inside the packing box on the suspension clam shell specifically designed for protecting our units during shipping for the physical JustAMP or JusTalk unit.  These packing instructions must be followed to protect the printed circuit board from damage during shipping.  If a return is received without the JustAMP or JusTalk placed between this clam shell suspension and the product is damaged, a refund may not be applicable for return. 

Warranty Returns/Replacements

All JustMed products are covered under manufacturer warranty.  Duration of warranty may be found in JustMed product manuals.  JustMed does sell follow on accessory products which do not require an owner’s manual.  These accessories will have warranty duration clearly stated on packaging.  If a JustMed product fails during warranty period due to a manufacturer defect, the product or accessory will be replaced at no cost to the customer.  Due to the fact that it is not possible to clearly determine if a product is covered under warranty or has instead received excessive and/or aggressive handling which may damage product, a warranty coverage cannot be agreed upon until JustMed has had the opportunity to assess the return.  For a warranty return/replacement, please follow all above return instructions INCLUDING CALLING JUSTMED TO OBTAIN AN RA#.  The ENTIRE product package and parts must be returned to adequately take through testing to determine a warranty defect.  Customer is responsible for shipping costs due to the fact that at the time of shipping it has not been determined whether the issue is yet a warranty issue.  If it is determined that the product is exhibiting a warranty issue, JustMed will replace defective part at no cost to customer and will refund cost of shipping incurred by customer for warranty return.  Customer is responsible for reading product/user’s manual and warranty information within as different parts of JustAMP and JusTalk have different lengths of warranty periods.