Shipping Policy

GENERAL SHIPPING POLICY:

Our shipping charges are based on standard UPS, Federal Express** or U.S. Mail rates (where applicable), which are based on package weight, size, insurance* and distance shipped. 
*All packages are insured.
** Our Shopping Cart does not yet support Fed Ex, but you may call and we will make arrangements.

 
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, FedEx 2nd Day Air, or FedEx Next Day Air delivery. These orders are not eligible for FedEX Ground. If you choose Priority Mail, unfortunately, there is no way to track the order in transit.
We also ship to P.O. Box addresses via US Priority Mail only.

TRACKING:

We will use the email address you supply to inform you of FedEx shipment tracking numbers.  While Priority Mail allows for a package number, it usually will only inform you of delivery, not intermediate tracking steps.

DELIVERY AND LEAD TIME:

Since FedEx does not ship on Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping:

Orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST. If an order is placed before 12 PM PST, the order may ship out that same day.

Express shipping (Next Day Air, 2nd Day, 3rd Day):

These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST. If an express order is placed before 12 PM PST, it will usually ship out that same day.

BACKORDERS:

Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.

Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

INTERNATIONAL SHIPPING POLICY:

International rates will be quoted on request.  No returns are accepted on international purchases.